Smatree
Write to us. We read everything that arrives and we answer in our own words — there is no queue of canned replies here.
The question worth sending
Fit. Tell us the exact model of your machine — the full name, not the diagonal — and what you need the case to survive, and we will tell you which pattern was drawn for it. If we have not drawn one, we will say so plainly rather than sell you the nearest thing.
What we can answer quickly
Materials, internal dimensions, what a particular interior was cut to hold, whether two of our cases differ in anything other than colour, and whether a pattern is still in production.
What we cannot answer
Anything about a specific order — where the parcel is, when it ships, why a charge looks wrong. We never see your order. The store that took it has all of it on your order page, and they can act on it the same day.
How to reach us
By email, at the address in the footer of every page. By post, at our carry lab in Alhambra. Email is faster by several days and gets a human either way.
Telling us something went wrong
Please do, even after the store has fixed it. A fault we hear about twice is a batch, and a report from one person is often the only way we find the second one.